Allen, TX
Posted 2 months ago

Quest Medical, Inc. is a US based manufacturer that develops and manufactures sterile medical devices for a variety of medical markets. Those markets include cardiac surgery, ophthalmic surgery, oncology, IV fluid, and anesthesia delivery. Our company culture is very diverse and the average tenure for our employee population is 10+ years. If you are looking for a stable and successful company where your voice will be heard, Quest is the place to be.


Position Title:

Help Desk Technician – direct hire / full-time


Reports to:

IT Director



Information Technology



Allen, TX 75002



This position will assist staff with technical support of desktop computers, applications and related technology. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines. Employee will also assist in the maintenance and testing of network servers, and associated equipment.



  • Minimum of 2+ years in a manufacturing environment
  • Networking equipment, wireless networking, VPN & firewall
  • ERP and data collections software / hardware
  • Phone systems
  • Endpoint protection products, patching & updating systems



  • Experience with Microsoft Windows 10, Server 2012R2, 2016, 2019; Microsoft Office and PDF Software  Computer hardware/software installation, diagnosis, troubleshooting and repair
  • Peripheral installation, diagnosis, troubleshooting and repair (printers, scanners, etc.)
  • Mobile device configuration (Apple IOS, Android)
  • Knowledge of basic networking fundamentals
  • Knowledge of Active Directory, DFS, DNS
  • Excellent communications and organization skills
  • Ability to work effectively as a team member demonstrating collaborative interaction with peers
  • Must maintain confidentiality and discretion


Notables / Benefits:

  • Mid-size company with great company culture that is well diverse
  • Have a voice in the company
  • Average tenure for employee population is 10+ years
  • 401k with employee matching available
  • Paid vacation, health/dental/vision, and other excellent benefits



An Equal Opportunity Employer

Job Features

Job Category

Information Technology

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