As a part of the team, you will be contributing to each of our core beliefs: Empowerment, Innovation, Speed & Purpose, Teamwork & Collaboration, Growth, and Fun. You will be empowered to ensure we are producing high quality products that meet the standards of our regulatory bodies and our customers.

Quest Medical, Inc. is a US based manufacturer that develops and manufactures sterile medical devices for a variety of medical markets. Those markets include cardiac surgery, ophthalmic surgery, oncology, IV fluid, and anesthesia delivery. Our company culture is very diverse and the average tenure for our employee population is 7+ years. If you are looking for a stable and successful company where your voice will be heard, Quest is the place to be.

Position Title:

Field Service Technician – 2^nd Shift

Reports to:

Quality Ops Manager / Field Service Supervisor

Department:

Field Service

Location:

Allen, TX 75002

2^nd Shift Schedule:

5:30 PM – 4 AM / Monday through Thursday

Summary:

Perform customer support activities, both in-house and at the customer site, involving the installation, preventive maintenance and repair of the Quest Medical instrumentation.

Requirements:

• One or more years of experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments or equivalent repair and service activity.
• Ability to work in a teamwork setting and as an individual contributor.
• Experience in dealing with internal and external customers.
• Computer skills using Microsoft Word, Excel, and the ability to work remotely.
• Ability to use standard field service engineer’s tools sets (scope, DMM, DVM).
• Ability to lift up to 65 lbs.

Preferred:

• ESD Experience
• Soldering experience
• FDA/ISO Regulated environment experience

Responsibilities:

• Isolate instrument malfunctions and take corrective action in the form of repair.
• Ensure all customer and Service instruments are in good working order.
• Represent Quest Medical in dealings with customers and is responsible for customers’ satisfaction with the MPS instrument.
• Support inside service department in processing instrumentation.
• Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members.
• Provide feedback on improved methodologies for repair and maintenance tasks.

Notables / Benefits:

• Mid-size company with great company culture that is well diverse
• Have a voice in the company
• Average tenure for employee population is 7+ years
• 401k with employee matching available
• Paid vacation, health/dental/vision, and other excellent benefits

An Equal Opportunity Employer