FullTime
Allen, TX
Posted 4 weeks ago

Quest Medical, Inc. is a US based manufacturer that develops and manufactures sterile medical devices for a variety of medical markets. Those markets include cardiac surgery, ophthalmic surgery, oncology, IV fluid, and anesthesia delivery. Our company culture is very diverse and the average tenure for our employee population is 10+ years. If you are looking for a stable and successful company where your voice will be heard, Quest is the place to be.

 

Position:

Field Service Engineer – full time / direct hire

 

Summary:

Perform customer support activities, both in-house and at the customer site, involving the installation, preventive maintenance and repair of the Quest Medical instrumentation.

 

Qualifications:

  • One or more years of experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments or equivalent repair and service activity.
  • Ability to manage financial responsibilities.
  • Ability to travel for extended periods (>50% of time) within the continental US and occasional international travel.
  • Ability to work in a teamwork setting and as an individual contributor.
  • Experience in dealing with internal and external customers.
  • Computer skills using Microsoft Word, Excel, and the ability to work remotely.
  • Ability to use standard field service engineer’s tools sets (scope, DMM, DVM).
  • Ability to lift up to 65 lbs.

 

Preferred Skills:

  • ESD Experience
  • Soldering experience
  • FDA/ISO Regulated environment experience

 

Responsibilities:

  • Travel to customer location to conduct on-site installation of instrument and follow established testing procedures to ensure proper working order or perform preventive maintenance and upgrades on Quest Medical instruments.
  • Isolate instrument malfunctions and take corrective action in the form of repair.
  • Ensure all customer and Service instruments are in good working order.
  • Represent Quest Medical in dealings with customers and is responsible for customers’ satisfaction with the MPS instrument.
  • Support inside service department in processing instrumentation.
  • Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members.
  • Travel approximately 50% of time.
  • Provide feedback on improved methodologies for repair and maintenance tasks.

 

Notables / Benefits:

  • Mid-size company with great company culture that is well diverse
  • Have a voice in the company
  • Average tenure for employee population is 10+ years
  • 401k with employee matching available
  • Paid vacation and other excellent benefits

 

An Equal Opportunity Employer

Job Features

Job Category

Engineer, Field Service

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